AIREITER

Refund Policy

Effective Date: [2025.7.14]

Thank you for using our services. We provide AI-powered image, video, audio, text, chat, and API services. Because our services provide real-time, user-triggered digital outputs, refunds are granted only in specific circumstances. Please read this policy carefully to understand your options.

General Refund Policy

Due to the nature of our services—which involve generating on-demand digital content based on your submitted inputs—all purchases are generally non-refundable once the content has been successfully generated and delivered.

We encourage users to thoroughly review their input and use our sample tools or tutorials before making a purchase.

Refund Eligibility

You may be eligible for a refund if all the following conditions are met:

  • The refund request is submitted within 7 days of the original purchase
  • One of the following applies:

a) Technical Failure

Our system failed to generate content due to a server-side error, and no usable output was delivered.

If platform credits were charged for a generation task that failed before a usable result was delivered, those credits are generally returned automatically. This return of platform credits is separate from a monetary refund to the original payment method.

b) Duplicate Payment

You were charged more than once for the same transaction.

c) Unauthorized Payment

A payment was made without your authorization (proof may be required).

d) Billing Error

You were incorrectly charged (e.g., wrong amount or service mismatch).

How to Request a Refund

To request a refund, please email our support team at:
 [email protected]

Include the following in your message:

  • Your full name
  • Your registered email address
  • Transaction ID or payment receipt
  • Reason for the refund request
  • Any relevant screenshots or supporting evidence

We aim to acknowledge refund inquiries within 3-5 business days. Complex cases and payment-provider processing may take longer. If a refund is approved, it will be returned to the original payment method, subject to payment-provider procedures.

Non-Refundable Cases

Refunds will not be granted in the following situations:

  • You changed your mind after content was delivered
  • You were dissatisfied with the style, genre, or subjective quality of the output
  • You did not use the service after purchasing
  • Content failed due to incorrect or low-quality input
  • You refused to cooperate with our support team in resolving the issue

Subscription Refunds

You may cancel your subscription at any time through your account dashboard. However:

  • Refunds are not issued for partial billing cycles
  • Your access will continue until the end of the current billing period

It is your responsibility to manage your subscription before renewal dates. For any subscription-related issues, contact us at [email protected].

Chargeback Policy

We strongly encourage you to contact [email protected] before initiating a payment dispute or chargeback and provide the order number, transaction time, amount, reason, and relevant evidence. We may review available order, payment, usage, and delivery records and request additional information.

Chargebacks are handled under card-scheme and payment-provider rules. We may submit relevant evidence to the payment provider. Fraudulent or abusive disputes may result in account or service restrictions.

Changes to This Policy

We may update this Refund Policy as our services evolve. Any material changes will be communicated via our website or user dashboard. Your continued use of us after such updates constitutes your agreement to the revised terms.

Contact Us

If you have any questions or concerns regarding this policy, feel free to contact us:

Email: [email protected]
Website: https://aireiter.com